Regional Training Specialist

Intero Integrity Services is the world’s only inspection and industrial services specialist to combine innovative technologies, critical insights, state of the art equipment and advanced data management with a streamlined project approach. We are an agile company with a sizable backing and an enhanced management team dedicated to redefining asset performance. Intero is dedicated to significantly increasing the lifetime and performance of industrial assets and installations. By combining our extensive range of inspection and industrial solutions, we have the ability to create unique packages and turnkey solutions, adding value in keeping industrial assets safe and efficient.

Due to our rapid growth, Intero Integrity Services, is adding a newly created position for a Regional Training Specialist in our Toronto location.

Reporting Relationship

This position reports to the Quality & Optimization Manager – North America, and regularly interfaces with cross-functional teams, including field inspection technicians, engineers, operations, maintenance, production, project management and sales.

Position Summary

The Regional Training Specialist is a dynamic and results-oriented individual who oversees the development, implementation, delivery and management of training programs across Intero’s Americas Region, responsible for ensuring that employees receive timely & effective training that aligns with their specific function or role, fosters career growth and enhances overall organizational performance.

This role involves coordinating with local and regional leaders, ensuring that all training activities are compliant, engaging, and that employees within the region are equipped with the knowledge, skills, and resources needed to succeed in their roles. The role requires training coordination, conducting needs assessments and gap analysis, facilitating sessions, and evaluating program effectiveness. The Regional Training Specialist will collaborate across the regional teams to ensure a seamless learning experience.

Responsibilities

• Training Strategy & Planning:
  • Develop and implement region-specific training programs aligned with corporate goals, position requirements, and local business needs.
  • Collaborate with leadership and HR teams to identify skill gaps, training needs, and growth opportunities within the region.
  • Create annual training plans and set measurable goals for the region to ensure ongoing employee development and monitor quarterly progress towards goal achievement.
  • Create and modify training materials (both virtual and hardcopy) and job aids, to ensure they are up-to-date, relevant, and engaging.

• Program Delivery & Execution:
  • Deliver training programs (in-person, virtual, and/or hybrid) for employees, ensuring high-quality, engaging, and effective content.
  • Facilitate both classroom and e-learning sessions on topics such as product knowledge, soft skills, quality & compliance, customer service, leadership, and other role-specific content.
  • Utilize blended learning techniques (e.g., e-learning, instructor-led training, on-the-job training, role modeling, after session mentoring, etc.) to cater to diverse learning styles to ensure learning retention.
• Training Needs & Gap Analysis:
  • Analyze business performance metrics to determine where training interventions are most needed.
  • Conduct training needs analyses, regular assessments and surveys to evaluate employee performance, identify training needs and determine specific skills gaps and learning priorities.
  • Work closely with department managers to align training initiatives with department-specific goals and objectives.
  • Work with the HR Manager to develop and update the regional training calendar to meet organizational and departmental objectives.
• Learning & Development Resources:
  • Provide on-the-ground support for learners during training sessions, answering questions, providing feedback, and ensuring the training environment is conducive to learning.
  • Implement, manage, and monitor a regional Learning Management System (LMS) to ensure accurate tracking of employee training progress, completions, certifications, and to deliver virtual learning modules.
  • Coordinate logistics for training events, including room bookings, equipment setup, participant registrations, preparation of training materials, and training evaluations.
• Compliance & Reporting:
  • Ensure all training programs meet company policies, industry regulations, and compliance standards.
  • Track and report on the effectiveness of training programs using key performance indicators (KPIs) such as retention rates, performance improvements, and employee feedback.
  • Maintain accurate records of training activities, participant progress, and completion rates.
  • Report on regional training activities, completion rates, and feedback to the Regional Quality Manager and other stakeholders.
• Evaluation & Continuous Improvement:
  • Perform post-training evaluations and audits to measure the effectiveness of training programs and identify areas for improvement and recommendations for program enhancements.
  • Compile feedback from participants and trainers to assess learning outcomes and suggest improvements.
  • Maintain records of training activities and results to provide insights into employee development progress.
  • Stay up-to-date with industry best practices, training technologies, and emerging trends to continuously improve the training function.
  • Promote a culture of continuous learning by encouraging feedback and facilitating knowledge-sharing across the business.
• Budget Management:
  • Manage the regional training budget, ensuring cost-effective delivery of training programs without compromising quality.
  • Source and manage external training vendors and resources as needed.

What you should bring to the team

Education

• Bachelor's degree Engineering, Business Administration, or related field, with specific focus in Learning and Development, Training or a related field. Relevant professional certifications (e.g., CTP) is a plus.
• QMS Knowledge (ISO 9001).

Experience

• 5+ years of experience in Learning and Development, with at least 2 years leading training activities across multiple product lines and countries.
• Strong knowledge of instructional design principles, adult learning theories, and training technologies (e.g., LMS, eLearning platforms) with experience creating and deploying cost-effective virtual learning modules via a LMS.
• Continuous improvement methodologies certifications such as Lean, Six Sigma, Quality Improvement, Change Acceleration, etc.
• Prior experience in O&G or an industrial services business is an asset.
• Proven track record of designing, implementing, and managing large-scale training programs across multiple locations or regions.
• Experience with both face-to-face and virtual training delivery methods.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational and time-management skills with the ability to manage multiple training initiatives simultaneously.
• Excellent leadership and team management skills with the ability to motivate and mentor at all levels.
• Strong communication and interpersonal skills, with the ability to engage and influence employees at all levels.
• Analytical mindset with the ability to assess training effectiveness and business impact.
• Ability to travel within the region as required.

Considered Assets:

• Budget management experience and ability to optimize training resources.
• Above average skills in Microsoft Office Suite and other productivity tools; advanced experience with LMS and eLearning software is a plus.

We are proud to offer our Employees:

• A technical, professional, and challenging work environment.
• Competitive wages and a bonus system based on company & individual performance.
• Engaging company culture that encourages teamwork and rewards both team and individual achievements.
• Extended Healthcare benefits coverage (including dental & vision), life and AD&D insurance, flexible work hours and paid time off.