Toronto - MFL Robotics, Service Line Manager

We are seeking a proactive and experienced Service Line Manager for our Ontario based MFL Robotics Services business unit.

Being a key leader with strong strategic industrial, technical, and commercial awareness, this position is vital for enabling the execution of Intero’s long-term growth plans. This position will research and understand market dynamics, New Product Introduction (NPI) development requirements, provide competitive insights, and lead the multi-year strategy development and sustainability processes our MFL Robotics Service Line.

Key Responsibilities

• Partner with internal and external customers & stakeholders, including engineering, sales, project management, operations, and data analysis to assess the market needs and develop multi-year NPI development plans.
• Own competitive intelligence and understand product line positioning.
• Leverage data and insights to develop forward looking views on competitive landscape.
• Lead the multi-year strategic development and execution process.
• Develop and own the product sustainability strategy, Key Performance Indicators (KPIs), and operating rhythm in conjunction with multi-year development roadmap.
• Lead and mentor the Center of Excellence (COE) in continuous improvement activities and operationalizing standard activities.
• Define, own, and direct annual and multi-year budgets delivering on service line commitments.
• Drive product standardization and simplification to support cross-business initiatives.
• Understand current and future market needs.
• Propose service improvements (cost, performance, operations, maintenance, quality, reliability, accuracy) to increase value proposition.
• Develop and own business cases to support investments.
• Drive service commercialization, deployment, training, launch, and promotion in liaison with internal and external stakeholder groups.
• Collaborate with marketing to develop effective sales resources.
• Collaborate with Sales Manager to draft and present technical papers for conferences and industry events.
• Participate in relevant industry associations.

Required Qualifications & Experience

• Bachelor’s degree at an accredited university in engineering discipline, or equivalent work experience.
• Minimum 10 years’ experience with demonstrated leadership in an energy service business.
• Significant experience in product/service management, engineering, commercial sales, and/or project management in the pipeline, energy, or other industrial industry.
• Demonstrated ability to gain consensus in complex problem-solving environments, both internally and externally.
• Experience with business development and customer focus.
• Strong oral and written communication, including executive level presentation skills.
• Strong interpersonal skills and execution experience with international cross functional teams.
• Able to interface and collaborate effectively across all levels of the organization.
• Outstanding leadership and analytical skills.

Preferred Additional Skills

• Deep understanding of pipeline inspection industry.
• Experience in infrastructure sectors, energy, industrial services, or robotic inspections.
• Six Sigma Black Belt, Green Belt or process improvement certification.
• Master of Business Administration (MBA) at an accredited university.

Work Environment & Travel

• This role is based in the Intero Integrity Services office in Ontario, Canada
• Travel is required throughout the region and occasionally outside the region.

Why Join Us?

• Lead a cutting-edge, technology-driven business in a high-growth industry.
• Competitive wages and a bonus system based on company & individual performance.
• Engaging company culture that encourages teamwork and rewards both team and individual achievements.
• Opportunities for career advancement based on performance, qualifications, leadership, and collaboration skills.
• Competitive benefits package includes extended healthcare benefits coverage (including dental & vision), life and AD&D insurance, RRSP with company match, flexible work hours and paid time off.