Back Office Manager (m/f/x)

Intero – The Sniffers, part of the Intero Group, specializes in identifying current and potential leaks in pipelines and industrial oil and gas installations. Our mission is to reduce emissions, minimize energy losses, and maintain pipeline integrity. Based in Balen, Belgium, we are a flexible organization with over 170 employees operating globally, delivering high-quality services to leading companies in the chemical and oil & gas industries.

To strengthen our position in the market and to support our strategic growth by launching new services and accessing new verticals, we are seeking a passionate and proactive colleague. 

Your position

As Backoffice Manager you will be responsible for coordination and follow up of all back office related activities in the Intero – The Sniffers group.
This role reports directly to the Emissions Division (ED) Operations Director.

Key Responsibilities 

• Overseeing back office efficiency and reporting to the ED Ops manager, including satellite operations.
• Managing the lead time for Backoffice projects, ensuring smooth and timely delivery of invoice data.
• Coordinating workload distribution with Team Leaders in the back office, including those from satellite locations (e.g., Romania).
• Planning, organizing, and managing daily activities and projects in collaboration with the planning division.
• Coaching, managing, supervising, and motivating team members to enhance performance.
• Ensuring adherence to ISO 17025/9001 standards and regulatory compliance procedures.
• Conducting final checks on reports (including advice) for accuracy and regulatory compliance prior to customer release.
• Setting up dashboards and KPIs to monitor progress and forecast workload.
• Reviewing project scopes in sales offers for projects exceeding a specified budget or complexity.

Your Skills and Experience

• Bachelor's degree in engineering or a related field. In-depth understanding of the technical-chemical process industry.
• A minimum of 5 to 8 years of experience in an operational service environment.
• Strong knowledge of ISO 17025, ISO 14001, and ISO 9001 standards.
• Lean advocate with a focus on process improvement and creativity.
• Exceptional people management skills with the ability to motivate internal employees.
• Experience in managing teams and facilitating communication across multiple sites.
• Strong communicator and motivator, driven by results and action-oriented.
• Excellent verbal and written communication skills in Dutch and English; proficiency in additional languages is a plus.

Personal Attributes

• Initiative-taker with a proactive and positive attitude.
• Comfortable working in a fast-growing and dynamic organization.
• Strong organizational skills with attention to detail and process adherence.
• Excellent problem-solving skills to tackle challenges proactively and effectively.

What We Offer

• A full-time contract with flexible working hours.
• The opportunity to work closely with an international team.
• A motivating salary package with additional benefits, including meal vouchers, health insurance, eco vouchers, 12 extra vacation days (ADV).
• The chance to make a meaningful impact in a fast-evolving industry.
• A hybrid work environment, with a primary location at our headquarters in Balen, Belgium, and the possibility to work remotely.

Location

Headquarters: Intero – The Sniffers, Poeierstraat 14, 2490 Balen, Belgium.